Privacy Policy Last Updated: September 23, 2025

Petmartopia operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience. Petmartopia is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters related to personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with the Services and where you reside, we may collect the following categories of personal information:

Contact Information: Name, billing and shipping address, phone number, and email address

Financial Information: Payment card details, transaction confirmations, and payment methods

Account Information: Username, password, preferences, and account settings

Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, or exchanged

Communications: Customer support inquiries and other communications

Device Information: IP address, browser type, network connection, and unique identifiers

Usage Information: Interaction and navigation behavior on the Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you create an account, place orders, or contact us

Automatically through cookies and similar technologies

From service providers who assist us in operating the Services

From business partners or third parties, where permitted by law

How We Use Your Personal Information

We may use personal information to:

Provide, personalize, and improve the Services

Process payments, fulfill orders, and manage returns or exchanges

Manage user accounts and preferences

Deliver marketing and promotional communications

Provide customer support and maintain business relationships

Detect and prevent fraud or security threats

Comply with legal obligations and enforce our policies

How We Disclose Personal Information

We may share personal information:

With Shopify and trusted service providers

With marketing and advertising partners

With affiliates or corporate partners

In connection with business transactions or legal obligations

When you direct or consent to such disclosures

Relationship with Shopify

Our store is hosted on Shopify, which processes personal information to provide and improve the Services. Shopify may process data across multiple merchants and platforms. Shopify is responsible for certain data processing activities and rights requests related to those activities.

You can learn more at the Shopify Consumer Privacy Policy and exercise applicable rights through the Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Data Retention

We use reasonable safeguards to protect your information, though no system is completely secure. Personal information is retained only as long as necessary to fulfill business or legal purposes.

Your Rights and Choices

Depending on your location, you may have rights to:

Access or know what personal information we hold

Request deletion or correction of personal information

Receive a copy of your data (portability)

Opt out of targeted advertising or data sharing

Manage communication preferences

We will not discriminate against you for exercising these rights.

Complaints and Appeals

If you have concerns about our data practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred outside your country. When required, we rely on approved legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Email: bezyos.choice@petmartopia.com

Address:

30 N Gould St, Ste R

Sheridan, WY 82801

United States